Retain more customers and grow revenue using video.
Stay connected with your customers and provide exceptional customer service with personalized video messages.
Build trusting relationships
Solutions for the entire Customer Success team:
Strengthen connections with your assigned customers to improve account retention and growth.
Offer video support to resolve tickets faster and to communicate complex support issues.
Create internal and external video resources that help customers and the support team succeed.
Record. Share. Retain.
Combine video, text and powerful integrations into messages that help onboard, support and retain customers.
Record your message.
Welcome an onboarding customer or record a visual answer to a support question.
Share the details in writing.
Include notes with your video, or add links to useful support articles or resources.
Integrate the next step.
Embed your calendar when scheduling onboarding sessions or periodic account reviews.
Make replying convenient.
Customers can respond by phone, email, text message, or even a video message.
Video messages are perfect for achieving customer success.
Personalized communications display genuine care that helps transform new customers into long-term clients.
Introduce yourself to new customers while streamlining training scheduling.
Resolve support tickets using personalized or pre-recorded videos from your library.
Schedule more account reviews and make more persuasive pitches when upselling customers.
Your team’s hub for recording and sharing support videos.
Record and share videos within in a centralized hub that gives everyone the ability to boost revenue and retention.
Tons of potential Customer Success use cases:
Quarterly account reviews
Testimonials and feedback
...and many more...
Kommute is integrating with popular recruiting tools so you can seamlessly add video messages to your existing workflow.
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See how video messaging can help you retain revenue and customers.